In case of any problem or un-satisfaction with our product, Buyer can inform us within 14 days of the receipt of the product.

For smooth experience: –

You can mail us at helpdesk@aorusnaturals.com.

Conditions for product to be eligible for return/refund:

1. Defective product
2. The product is not of the characteristics or features as advertised or as agreed to
3. Unused and in its original new condition, if not defective or damaged
4. Products which are not damaged or broken by customers
5. Products which are not tampered and Serial/UPC number is intact.
6. Product returned back in its original packaging including box, original invoice and price tags.

Please note that replacements are subject to availability of particular products.

Returns/replacements not applicable on orders delivered outside India.

if I receive a Defective item or not something which I ordered?

Under such circumstances you can inform us within the 48 hours of receipt of the product. You can inform us by writing a mail on helpdesk@aorusnaturals.com. and share relevant pictures

Product should be returned in original packaging along with original box, price tags and invoice

As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.

Please note that replacements are subject to availability of particular products.

Payment made by card will be refunded on the same bank account and otherwise an online transfer will be issued on the bank details shared by the customer.

Payment Means:

Credit/Debit Cards, UPI, Wallets, Net-banking, and Cash on Delivery.( No Hidden Charges)
Payment details are not handled by us and Payment gateway partners are PCI/DSS compliant. Transactions via debit /Credit card/ Net banking – Payments will be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Queries with regard to payments can be redirectedto contact@razorpay.com; support@razorpay.com
The money will be refunded according to the guidelines stated above in 14 working days from the date refund is approved.

Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.
Returns/refunds may not be applicable for orders delivered outside India.

How to cancel the order:

If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to User within 14 working days.

We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.